Delivery

We ship worldwide and offer free global shipping on all orders over £260

Once your order has been placed, please allow up to 2 working days for us to process your order. 

All UK orders are shipped next day delivery.  Order by 11am to receive your purchase the next business day. 

International orders can take up to 7 business days but can sometimes arrive sooner. 

Once your order has shipped, you’ll receive an email with your tracking information so you can follow its progress.

DELIVERY PARTNER (DHL)

Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you.

Once your order has been shipped and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number.

Orders within the European Union can be placed on our EU website:

delavali.eu

DELIVERY PARTNER (DHL)

If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days.

Where available, you’ll also be able to select a timed window to receive your order.

If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, De La Vali and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.

Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. Please note that if you select this option, De La Vali and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.

If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point.

DHL ODD will show you the nearest DHL Service Points, so you can select which one works best for you. They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot.

To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID:

  • Photographic ID (e.g., passport or driving license)
  • Your email/SMS notification from DHL

In the UK, you can also select an InPost Locker to pick up your order from. When your order is ready to collect, DHL will provide you with a key code by email and/or SMS which you’ll need to collect your parcel. They’ll also let you know how long you have to pick up your purchase.

Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you. Where available, you’ll also be able to select a timed window to receive your delivery.