RETURNS
Want to return your item?
We're sorry to hear you're not happy with your DLV item but no problem at all, it's super simple to return - just follow the instructions below.
Prepaid Shipping Label - The cost of return will be deducted from your refund amount.
Return requests will be approved/denied within 1 business day. Please wait for email confirmation before shipping your package. We will refuse any packages sent without prior contact. Once the item(s) is/are received, your store credit/refund or exchange will be processed within 2-3 business days and sent via email. Please email info@delavali.com with any questions/concerns.
Please send returns to;
MODE LOGISTICS,
1, Capitol Industrial Centre Fulmar Way, Wickford SS11 8YW
Once the items have been received via our warehouse we will contact you to process the refund or exchange.
Please allow 7 business days to from the receipt of your returned package to be processed.
Returns Policy
You have 14 days to return your item to our warehouse from the date you received it.
The item(s) must be in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains or that smell of perfume. The item(s) must be returned to our warehouse before the refund or exchange can be issued. The ability to fulfil exchange requests will be subject to the availability of garments at the time at which the return is received for processing.
