We're sorry to hear you're not happy with your Vali piece but no worries at all,
PLEASE REVIEW OUR RETURN GUIDELINES BELOW. ONCE YOU ARE READY TO BEGIN A RETURN, PLEASE CLICK HERE.
Return requests will be approved/denied within 1 business day. Please wait for email confirmation before shipping your package. We will refuse any packages sent without prior contact. Once the item(s) is/are received, your store credit/refund or exchange will be processed within 5-7 business days upon receipt of your return and sent via email. Please email firstname.lastname@example.org with any questions/concerns.
Please send returns to;
1, Capitol Industrial Centre Fulmar Way, Wickford SS11 8YW
Once the items have been received via our warehouse we will contact you to process the refund or exchange. Please allow 7 business days to from the receipt of your returned package to be processed.
IMPORTANT: IF YOU ARE RETURNING FROM OUTSIDE OF THE UK YOU MUST COMMUNICATE WITH YOUR COURIER THAT YOU ARE RETURNING GOODS TO AVOID ANY INCURRED COSTS ON EITHER SIDE.
A request for an exchange or return must be submitted within 14 days of receiving your order.
You can request to return your purchase for an exchange or refund within 14 days of receiving your order.
The item(s) must be in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains or that smell of perfume. The item(s) must be returned to our warehouse before the refund or exchange can be issued. The ability to fulfil exchange requests will be subject to the availability of garments at the time at which the return is received for processing.
We have partnered with Global-E for all our international shipments. Depending on your country, taxes and import duties are either included in the price or will be shown pre-calculated at check-out.
We are unable to offer refunds on any duties or taxes you may have paid to receive the items.